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| How To Easily Return Or Exchange Returns, Exchanges, and Refunds 1. Making a Return Return by mail. Please use the original shipping box and packing materials. For your convenience, a pre-paid return label has been provided. Simply affix the label to your package and leave it in the secure place where you normally place your outgoing mail or take it to your local post office. Your package will be returned to us via the United States Postal Service. If you decide to use the pre-paid return label, $7 will be deducted from the amount refunded to you. All return, credit and/or exchange requests sent via mail must be made within 30 days of order receipt. Items must be in like-new condition and unworn to be accepted as a return. You may also choose to forego using the pre-paid return label and mail the items to the following address using your postal carrier of choice: LACOSTE USA - RETURNS DEPT. 1155 Worldwide Blvd. Hebron, KY 41048 This address can only be used to return items purchased at Lacoste.com. Please return items purchased elsewhere to the original place of purchase. When paying for return postage, we suggest you insure the package via U.S. Mail or FedEx, purchase tracking services for your protection and save the shipping receipt for your records. We will only be able to credit merchandise that is physically received by our warehouse. All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. Shipping charges are not refundable. You will receive an e-mail notification upon the completion of return processing. Please allow 10 to 12 business days for us to receive and process your return or exchange. Return items (excluding shoes) to any of our domestic U.S. Lacoste stores (non-outlet). You must have your packing slip with you in order for the store to process your return and credit the original form of payment. Please use our store locator to find a store near you. Unfortunately, Lacoste Outlet stores will not be able to accept returns. ***PLEASE NOTE: All purchases of shoes must be returned by mail. Unfortunately we cannot accept returns of shoes at any of our retail locations.*** Returning items to a store could be a time consuming process, so you may prefer to send items back through the mail. All return, credit and/or exchange requests made at our stores must take place within 30 days of order receipt. Shipping is not refundable. Items must be in like-new condition and unworn to be accepted as a return in our stores. 2. Making an Exchange. Specify the exchange item and the new color or size on the return/exchange form. Include the form in your return package. Simply send us your package using the pre-paid return label. When it's received, we'll process the return and refund the credit card on the original order. Then, we'll place a new order for the item and bill the credit card when the item ships. The new item will be sent free of shipping charges. You will receive an e-mail notification upon the completion of exchange processing. All exchange requests must be made within 30 days of order receipt. Availability of replacement item is not guaranteed. If the item you request is not available, we will process the item as a return. You may also exchange an item (excluding shoes) at one of our retail stores, but please note that not all items ordered online are available at all our locations. 3. Returning a Gift All orders sent as gifts can be returned by mail or returned/exchanged in-store (shoes by mail only) within 30 days of delivery. Please note that the purchaser will be credited for gift returns done by mail. If a gift recipient does not wish to exchange their gift in-store, they will be issued a Lacoste gift certificate. Merchandise must be returned unworn, with tickets attached, and accompanied by the original packing slip. The gift recipient will receive an e-mail notification upon receipt of the gift return provided that their e-mail address is included on the return form. Please allow 10 to 12 business days for us to receive and process your return or exchange. 4. Price Adjustments Price adjustments will be given, at any time, for purchases made within 10 days of a markdown. 5. Other refunds For any other types of refund requests not addressed above, please feel free to call us at (800) 4LACOSTE or e-mail us at customerservice@lacoste.com. Your satisfaction is very important to us. |
