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| How To Easily Return Or Exchange Returns, Exchanges, and Refunds Boutique and E-Commerce Return Policy effective November 1, 2009. We will gladly accept returns or exchanges of unworn merchandise in salable condition with a receipt or gift receipt from our USA, E-Commerce, or Puerto Rico Boutiques within 30 days of purchase. ID is required to process any return or exchange. Cash and credit card purchases will be credited as sold. Check or gift receipt purchases will be refunded by store credit only. A one time only price adjustment will be given for purchases made within 10 days of markdown. To accommodate clients shopping for the holidays, returns or exchanges of merchandise purchase after November 1, 2009 will be accepted until January 11, 2010 or within 30 days of purchase, whichever is longer. 1. Making a Return Return by Mail. Now you can use our quick and easy Online Return Center to process your returns.
If you decide to use the pre-paid return label, $7 will be deducted from the amount refunded to you. You may also choose to forgo using the pre-paid return label and mail the items to the following address using your postal carrier of choice: Lacoste.com Returns 2654 North Highway 169 Coffeyville, KS 67337 NOTE: This address can only be used to return items purchased at Lacoste.com. Please return items purchased elsewhere to the original place of purchase. When paying for return postage, we suggest you insure the package via U.S. Mail or FedEx, purchase tracking services for your protection and save the shipping receipt for your records. We will only be able to credit merchandise that is physically received by our warehouse. All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. Shipping charges are not refundable. You will receive an e-mail notification upon the completion of return processing. Return items (excluding shoes) to any of our domestic U.S. Lacoste stores (non-outlet). You must have your packing slip with you in order for the store to process your return and credit the original form of payment. Please use our store locator to find a store near you. Unfortunately, Lacoste Outlet stores will not be able to accept returns. ***PLEASE NOTE: All purchases of shoes must be returned by mail. Unfortunately we cannot accept returns of shoes at any of our retail locations.*** Returning items to a store could be a time consuming process, so you may prefer to send items back through the mail. 2. Making an Exchange Exchange by Mail. We will pay for the cost of shipping to and from Lacoste, in the case of an exchange.
Availability or replacement item is not guaranteed. If the item you request is not available, we will process the item as a return. You may also exchange an item (excluding shoes) at one of our retail stores, but please note that not all items ordered online are available at all our locations. 3. Returning a Gift All orders sent as gifts can be returned by mail or returned/exchanged in-store (shoes by mail only) within 30 days of delivery. Please note that the purchaser will be credited for gift returns done by mail. If a gift recipient does not wish to exchange their gift in-store, they will be issued a Lacoste gift certificate. Merchandise must be returned unworn, with tickets attached, and accompanied by the original packing slip. The gift recipient will receive an e-mail notification upon receipt of the gift return provided that their e-mail address is included on the return form. Please allow 10 to 12 business days for us to receive and process your return or exchange. 4. Price Adjustments Price adjustments will be given, at any time, for purchases made within 10 days of a markdown. 5. Other refunds For any other types of refund requests not addressed above, please feel free to call us at (800) 4LACOSTE or e-mail us at customerservice@lacoste.com. Your satisfaction is very important to us. |
